Privacy Policy

1. Introduction

Vora ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform.

2. Information We Collect

Personal Information

• Name and email address
• Billing and payment information
• Company name and business information
• Account credentials

Usage Data

• Voice agent interactions and call logs
• Service usage patterns and analytics
• Device information and IP addresses
• Browser type and settings

Voice Data

When you use our voice agents, we may process voice recordings to provide the service. This data is processed in real-time and is not stored permanently unless you explicitly enable call recording features.

3. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative notifications and updates
• Respond to customer service requests
• Analyze usage patterns to improve user experience
• Detect and prevent fraudulent activities
• Comply with legal obligations

4. Data Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., payment processors, cloud hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Secure data centers with physical security

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent where applicable

8. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process data based on legitimate business interests, contractual necessity, legal obligations, and your consent where applicable.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
privacy@voicevora.com